The basic process of the fortune-telling service is detailed below, combining the Taoist hexagrams, the Buddhist chanting, and the steps of a personalised and customised consultation with Mr. Zhang or Ms. Liu via an online platform. The following process includes information gathering, communication, service delivery and follow-up:
- Pre-appointment and information collection
- Make an appointment:
o Customer reservation: Customers can make an appointment with the fortune-telling service via email, telephone or online reservation system.
o Confirmation time: Confirm the time of the online consultation, it is recommended to use video conferencing tools such as Google Meet or Zoom to ensure that both parties can communicate face-to-face. - Information Collection:
o Basic information: The customer needs to provide the following basic information:
Birthday: The exact date of birth in the Gregorian calendar (year, month, day).
Horoscopes: Horoscopes based on birthdays are used to understand personal traits.
Job type: The client’s professional background helps analyze career-related fortunes.
Gender: Knowing gender helps with accurate eight-figure analysis.
Time of birth: Specific time of birth (including hours and minutes) for detailed eight-figure analysis.
o Additional information (optional) : If there are special questions or concerns, the client can provide them in advance so that they can be discussed in detail during the consultation. - Prepare for online communication
- Platform selection:
o Google Meet or Zoom: Choose a suitable online platform to ensure that both devices and networks are stable. - Translation function:
o Enable translation: Enable translation in a video conference to help explain Chinese terms and concepts. Make sure that the platform you use supports Chinese and English translation, especially when it comes to Taoist and Buddhist terms. - Technical inspection:
o Equipment testing: Ensure the normal operation of video and audio equipment to avoid technical problems affecting the consultation experience.
o Share data: Prepare documents or diagrams that need to be shared, such as figure 8 platters, feng shui drawings, etc., for online presentation.
Third, the fortune-telling process - Initial communication:
o Greeting and confirmation: At the beginning of the video conference, greet the customer to confirm that the basic information provided is accurate.
o Discuss objectives: Understand the main objectives or problems of the client consultation, such as career development, financial luck, relationship problems, etc. - Basic analysis:
o Figure 8 analysis: Basic numerology analysis is performed using the Figure 8 array tool based on the date, time and gender of birth provided by the customer.
Analysis content: including five attributes, life bureau pattern, fortune trend and so on.
o Horoscope analysis (optional) : A preliminary analysis of the client’s personality and fortune based on their horoscope. - Professional interpretation:
o Analysis of six Lines of Taoism:
Ask questions: Ask the customer for specific questions or concerns.
Divination: Use six lines to divination and interpret the symbols and their words.
Offer advice: Provide specific suggestions or solutions based on the interpretation of the hexagrams.
o Buddhist chanting:
Selection of scriptures: According to the needs of the customer, choose the appropriate Buddhist scriptures for chanting.
Interpretation effect: Explain the meaning of the text and its effect on the client’s question. - Personalized Advice:
o Recommended products: Recommend suitable metaphysical products according to the analysis results, such as crystal, character seal, amulet, etc., to help customers improve their fortunes.
o Feng Shui adjustment: If feng shui issues are involved, provide corresponding feng shui adjustment suggestions or solutions.
Fourth, follow-up - Summary and record:
o Summary Report: At the end of the consultation, provide a detailed written summary report, including the results of the analysis, recommendations and recommended products.
o Record keeping: Record the main contents of the consultation and customer feedback for follow-up and adjustment. - Feedback and adjustment:
o Customer feedback: Ask customers for feedback on the consulting service and see if they have further questions or needs.
o Subsequent adjustment: Based on customer feedback, make necessary adjustments or supplementary services, such as re-analysis or additional consultation. - Continuous support:
o Regular check-ups: Provide follow-up services, such as regular check of horoscope changes and adjustment suggestions.
o Hotline: Set up hotline or mailbox, convenient for customers to contact at any time to solve problems. - Precautions
- Privacy protection: Ensure that all personal information provided by customers is strictly confidential and will not be disclosed to third parties.
- Professionalism: Remain professional in the consultation process, ensuring that analyses and recommendations are based on accurate data and experience.
- Cultural sensitivity: Respect and accuracy with respect to the culture and terminology involved, especially in translation and interpretation.
- One to one: The exploration and interpretation of the life is personal privacy. If there is a third party present or others interpret it, it will have an irreversible impact. In order to ensure that they are responsible for themselves, customers must be careful to consider, respect culture, respect you and me, and fear ghosts and gods, it is recommended that customer service consider whether they can accept the relevant consequences
Through the above detailed process, customers can receive personalized fortune-telling services and make effective fortune improvement according to Taoist and Buddhist wisdom.